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We're on the lookout for exceptionally talented people to join us in Bristol. Our team work on a variety of projects from an impressive client list, and benefit from world-class facilities and rapid business growth. See our open positions below.

Simulation & Analytics Engineer Placement and Graduate Opportunities – Applied Sciences

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We’re on the lookout for exceptionally talented individuals who are studying an engineering degree (mechanical, aerospace, materials) or similar (applied physics, data science, maths etc.) to join our Applied Sciences Team, on a placement or graduate opportunity. We use a mix of physics-based models and machine learning techniques to design and improve technologies for the real world.

This role is a unique opportunity to help change the face of engineering within the medical devices & pharmaceutical industry. The role involves test rig design and lab experiments for those who like a mix of computer-based modelling and hands-on experimentation.

Check out what our Applied Sciences team is all about: https://vimeo.com/757176589/9aea35fe02

What we’re looking for...

  • People who are on track for a 1st class or 2:1 degree
  • Strong understanding of engineering & design (including maths and physics)
  • Experience in computational modelling such as FEA or CFD
  • Coding (particularly Python and MATLAB)
  • Proficient in CAD
  • Knowledge of engineering materials
  • Experimental and/or prototyping skills
  • Appetite for solving difficult and unusual problems
  • Ability to work within multiple cross-disciplinary teams and be client facing

About Crux...

Crux are world-leaders in the design, simulation and analysis of medical devices and consumer products; working as a trusted partner to many medical companies and household brand names, our projects touch lives by delivering a vast array of products to global markets.

We are a dynamic and fast-growing engineering consultancy that takes pride in its outstanding work and a warm and supportive workplace.  As part of our team, you’ll be working within a family of high-performing expert engineers. Our strong community is built upon effective communication and happy employees, collaboration in project work and regular social events are the norm.

Check out what an opportunity at Crux offers you: https://vimeo.com/757891657/9e19f86b7a

If you’re interested in working on multidisciplinary design projects, tackling some of the toughest briefs in the medical and consumer goods sectors then we want to hear from you!

Interested? Email your CV and covering letter to careers@cruxproductdesign.com and add ‘Simulation & Analytics Engineer Placement/Graduate’ as the email subject.

Mechanical Engineer Placement and Graduate Opportunities

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We love to solve the hardest technical problems and see the impact it makes. Crux Mechanical Engineers work on multidisciplinary projects in medical device development, sustainability, consumer goods and beyond.  As part of our team, you will work directly with multinational “household name” clients on projects requiring design, prototyping, analysis and testing.

Check out what our Mechanical Engineering team is all about: https://vimeo.com/659672034/d9a2333439

What we’re looking for...

  • People who are on track for a 1st class or 2:1 degree
  • A genuine love of engineering that is easy to demonstrate
  • Strong mathematical skills and ability to apply “first principles” to hard problems
  • Knowledge of engineering materials
  • Meticulous attention to technical and written detail
  • Ability to build strong relationships with teams and clients

About Crux...

Crux are world-leaders in the design, simulation and analysis of medical devices and consumer products; working as a trusted partner to many medical companies and household brand names, our projects touch lives by delivering a vast array of products to global markets.

We are a dynamic and fast-growing engineering consultancy that takes pride in its outstanding work and a warm and supportive workplace.  As part of our team, you’ll be working within a family of high-performing expert engineers. Our strong community is built upon effective communication and happy employees, collaboration in project work and regular social events are the norm.

Check out what an opportunity at Crux offers you: https://vimeo.com/757891657/9e19f86b7a

If you’re interested in working on multidisciplinary design projects, tackling some of the toughest briefs in the medical and consumer goods sectors then we want to hear from you!

Interested? Email your CV and covering letter to careers@cruxproductdesign.com and add ‘Mechanical Engineer Placement/Graduate’ as the email subject.

Electronics and Software Engineer Placement and Graduate Opportunities

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Crux Electronic and Software Engineers help change the face of engineering within the medical devices and pharmaceutical industry. As leaders in simulating both medical devices and the human bodies they interact with, we use a mix of physics-based models and machine learning techniques to design and improve novel technologies.

The role will involve test rig design and lab experiments for those who like a mix of computer-based modelling and hands-on experimentation.

Check out what our Electronics and Software team is all about: https://vimeo.com/659670328/45874d530f

What we’re looking for...

  • People who are on track for a 1st class or 2:1 degree (Electronics, Information Sciences, Software or similar)
  • Analogue and Digital Electronics Hardware Design
  • Embedded C/C++
  • Experimental and/or prototyping skills
  • Schematic Capture and PCB Layout
  • Appetite for solving difficult and unusual problems
  • Ability to work within multiple cross-disciplinary teams and be client facing

About Crux...

Crux are world-leaders in the design, simulation and analysis of medical devices and consumer products; working as a trusted partner to many medical companies and household brand names, our projects touch lives by delivering a vast array of products to global markets.

We are a dynamic and fast-growing engineering consultancy that takes pride in its outstanding work and a warm and supportive workplace.  As part of our team, you’ll be working within a family of high-performing expert engineers. Our strong community is built upon effective communication and happy employees, collaboration in project work and regular social events are the norm.

Check out what an opportunity at Crux offers you: https://vimeo.com/757891657/9e19f86b7a

If you’re interested in working on multidisciplinary design projects, tackling some of the toughest briefs in the medical and consumer goods sectors then we want to hear from you!

Interested? Email your CV and covering letter to careers@cruxproductdesign.com and add ‘Electronics and Software Engineer Placement/Graduate’ as the email subject.

Human Factors Engineer Placement and Graduate Opportunities

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We’re on the lookout for enthusiastic and talented individuals, looking to pursue placement or graduate opportunities, to join our growing Human Factors team. You will be exposed to a range of exciting projects, across all phases of development, working closely with internal project teams and global clients to develop safe and usable medical devices, ensuring that user needs are considered early and often throughout the design process.

The role involves a range of activities such as desk and field research, use-related risk management, planning and conducting Human Factors studies and compiling results into clear and concise reports appropriate for client teams and in accordance with regulatory standards. 

Check out what our Human Factors team is all about: https://vimeo.com/745313559/01eba9a76e

What we’re looking for...

  • People who are on track for a 1st class or 2:1 degree in a relevant subject (product design/industrial design/usability design/pyschology or similar)
  • Understanding of Human Factors techniques and usability principles
  • Experience in evaluating and improving designs based on sound usability understanding
  • An ability to synthetise a lot of information and distil it into meaningful design recommendations
  • Strong report writing skills
  • Excellent presentation and interpersonal communication skills
  • Exceptional planning and organisational skills
  • Ability to work within multiple cross-disciplinary teams and be client facing

About Crux...

Crux are world-leaders in the design, simulation and analysis of medical devices and consumer products; working as a trusted partner to many medical companies and household brand names, our projects touch lives by delivering a vast array of products to global markets.

We are a dynamic and fast-growing engineering consultancy that takes pride in its outstanding work and a warm and supportive workplace.  As part of our team, you’ll be working within a family of high-performing expert engineers. Our strong community is built upon effective communication and happy employees, collaboration in project work and regular social events are the norm.

Check out what an opportunity at Crux offers you: https://vimeo.com/757891657/9e19f86b7a

If you’re interested in working on multidisciplinary design projects, tackling some of the toughest briefs in the medical and consumer goods sectors then we want to hear from you!

Interested? Email your CV and covering letter to careers@cruxproductdesign.com and add ‘Human Factors Engineer Placement/Graduate’ as the email subject.

Project Manager Placement and Graduate Opportunities

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Crux Project Managers work with our multi-disciplinary design and engineering teams to lead and manage the development of medical and consumer goods devices, from concept through to production. This is an excellent opportunity for an innovative and delivery focused individual, looking to pursue a placement or graduate opportunity and work on some of the world’s most exciting product development projects, with the drive and enthusiasm to push forward in a fast past-paced and supportive team environment.

Our Project Management roles offer a key position of responsibility and your success in this role will be central to the success of the company.

Check out what our Project Management team is all about: https://vimeo.com/749951364/8801e47e94

What we’re looking for...

  • People who are on track for a 1st class or 2:1 degree in an engineering or another relevant discipline
  • Understanding of planning tasks and defining project scope, goals and deliverables
  • Ability to track project progress, delivering on-time and budget
  • Ability to address issues as they arise, and both make and drive decisions
  • Ability to communicate ideas and work flexibly within a dynamic, multi-disciplinary team
  • Strong report writing skills
  • Excellent presentation and interpersonal communication skills
  • Exceptional planning and organisational skills
  • Ability to work within multiple cross-disciplinary teams and be client facing

About Crux...

Crux are world-leaders in the design, simulation and analysis of medical devices and consumer products; working as a trusted partner to many medical companies and household brand names, our projects touch lives by delivering a vast array of products to global markets.

We are a dynamic and fast-growing engineering consultancy that takes pride in its outstanding work and a warm and supportive workplace.  As part of our team, you’ll be working within a family of high-performing expert engineers. Our strong community is built upon effective communication and happy employees, collaboration in project work and regular social events are the norm.

Check out what an opportunity at Crux offers you: https://vimeo.com/757891657/9e19f86b7a

If you’re interested in working on multidisciplinary design projects, tackling some of the toughest briefs in the medical and consumer goods sectors then we want to hear from you!

Interested? Email your CV and covering letter to careers@cruxproductdesign.com and add ‘Project Manager Placement/Graduate’ as the email subject.

IT Support Technician

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Crux Product Design is an ambitious consultancy looking for an additional member to join our growing operations and quality team. This is an important role as it is the central point of contact for all IT and digital related incidents and service requests. The position will offer an excellent opportunity for someone looking to further their career, supporting a high performing team working on some of the world’s most exciting product development projects.

The role is to provide IT support for all staff and is responsible for resolving support requests with computer hardware, software, and network systems, as well as meeting customer satisfaction and continuous service delivery demands.

Principal responsibilities...

  • Diagnose and resolve software and hardware incidents, including operating systems (Windows and 0365) and across a range of software applications used across the business
  • Assist all users with any IT and digital related incident, whether desk side or remote, logging support tickets to document system changes and resolution actions
  • Work in conjunction with Crux third party IT solutions provider to escalate and progress tickets and project work
  • Install and configure new IT equipment
  • Resolve incidents and upgrade different types of software and hardware including printers and scanners
  • Maintain and ensure compliance to security arrangements for all IT systems
  • Maximise and promote system utilisation by all users
  • Help to maintain documentation for all systems (hardware and software), including system architecture updates
  • Assist with software licensing and renewals
  • Undertake system monitoring, including disk space and proactive maintenance to ensure system integrity, and minimising down time
  • Undertake network cabling adjustments as and when requested to ensure all PCs and peripheral devices are connected and accessible
  • Investigation and research  into potential new digital technologies and system improvements
  • Assist with and implement IT solutions (hardware and software) to assist in achieving business goals
  • Assist in the provision of training to fellow team members on project rollouts and latest technologies

Skills we're looking for...

  • Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation
  • A motivated team player with the skills and ability to manage changing priorities
  • Exhibit a flexible approach to working,if required, to minimise downtime on systems
  • Be willing to attend internal and external training as necessary to keep up to date with the latest technology and internal system processes
  • Experience in a 1st line support role

About Crux...

We are a dynamic engineering and product development consultancy and take pride in our outstanding work and warm and supportive workplace environment. Working as a trusted partner to pharmaceutical companies and household brand names, our projects deliver a vast array of products to global markets. Collaboration between people in all areas of our business is key to our success, so open and friendly multi-way communication is encouraged at all levels.

Interested? Please email your CV and covering letter to careers@cruxproductdesign.com and title your correspondence 'IT Support Technician’

Project Manager

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Crux Product Design is an ambitious, growing consultancy looking for a talented Project Manager within our existing project management team. This is an excellent opportunity for someone looking to further their career and work on some of the world’s most exciting product development projects.

In this role, you will work with our multi-disciplinary design and engineering teams to lead and manage the development of medical and consumer goods devices, from concept through to production. This is a key position of responsibility and your success in this role will be central to the success of the company. We need an innovative, experienced and delivery focused individual with the drive and enthusiasm to push forward relentlessly in a fast-paced and supportive team environment.

Principal responsibilities...

  • Managing multiple design and development projects, ranging from initial concept, product definition, design & development, and transfer to manufacture
  • Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance
  • Managing timelines, resource, budgets and risks
  • Managing relationships with our clients
  • Capturing business opportunities from ongoing client project activities
  • Supporting business development activities including formulation of costed technical proposals
  • Producing accurate and timely reporting of program status to clients and internal stakeholders
  • Implementing and managing changes and interventions to ensure successful project delivery
  • Leading and working with the project teams to solve challenging design, mechanical engineering, electronics, and software challenges

Skills we're looking for...

  • A 1st or 2:1 degree in an engineering or another relevant discipline
  • An industry recognised Project Management qualification or certification
  • A minimum of 5 years’ project management experience, managing medical device design and development projects
  • Experience working to ISO 13485 and ISO 14971, or to the equivalent regulations and requirements of the FDA
  • A project management track-record gained within a highly technical and team-oriented environment
  • Strong organisational and time management skills with experience of formal project reporting
  • Ability to communicate ideas and work flexibly within a dynamic, multidisciplinary team
  • Excellent written and verbal communication skills – articulate and diplomatic manner
  • Experience of planning tasks and defining project scope, goals and deliverables
  • Ability to track project progress and deliver on-time and budget projects
  • Ability to address issues as they arise, and both make and drive decisions
  • Excellent presentation and interpersonal communication skills

Desirable, but not essential...

  • Experience working within a consulting environment
  • An industry recognised Project Management qualification or certification

About Crux...

Crux is a dynamic engineering and product development consultancy that takes pride in its outstanding work and a warm and supportive workplace environment. Working as a trusted partner to pharmaceutical companies and household brand names, our projects deliver a vast array of products to global markets.  Collaboration between people in all areas of our business is key to our success, so open and friendly multi-way communication is encouraged at all levels.

Interested? Email your CV and covering letter to careers@cruxproductdesign.com and add 'Project Manager' as the email subject.

 

Data Analyst

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We are looking for a motivated candidate to join the Operations & Quality team as a Data Analyst to manage our internal business processes. The role and responsibilities will scale with candidate experience but will primarily include management of our enterprise resource planning (ERP) System (SAP ByDesign) and other key business systems. Core objectives include working to streamline management information reporting, evolving internal commercial processes, and identifying continuous improvement opportunities.  This is a key role working with stakeholders across the business including Quality, Sales, Finance and Project Management and we are looking for someone with existing SAP ByDesign experience, preferably in a consultancy or services environment.

Applicant attributes

You will have a technical or data-driven background, be adaptive and used to engaging with different stakeholders to interpret their requirements into technical solutions.  You must be highly organised and numerate to manage our existing systems and reporting, with the ability to identify areas for improvement, plan and manage their implementation and to train end users.

Principal responsibilities

  • Assume Systems Administration responsibilities for our SAP ByDesign system
  • Development of reporting suite for business objectives and key results
  • Development of system dashboards or reports for specific roles and teams
  • Customisation of workflow processes and fields
  • Identification of systems improvements, scoping, testing and implementation
  • Monitoring of system enhancements and potential changes with full testing through sandbox account
  • Review and reporting from other systems used within the business (e.g. Hubspot CRM)
  • Help shape various aspects of our strategy and develop objectives based on insights
  • Develop internal training material to share knowledge, tips and improvements across the business
  • End User training and documentation
  • New user set up and licence control
  • Updating QMS SOP documentation on system changes (ISO9001 & ISO13485)
  • Assisting with internal and external audits where necessary
  • Liaison with external support for SAP ByDesign and other systems
  • Involvement in other strategic research and data analysis for Operations & Quality and Sales teams

What we're looking for...

  • Minimum 2 years SAP ByDesign system admin or technical support experience
  • Background in consultancy or services environment
  • Degree educated
  • Data analytical or financial reporting background
  • Highly experienced using Microsoft applications, Excel, Word, PowerPoint, Outlook and Teams
  • Excellent written and verbal communication skills
  • Enthusiastic, friendly and professional manner
  • Good management skills and excellent at working under pressure
  • Meticulous attention to detail

Desirable, but not essential...

  • Experience with Power BI and/or other data reporting software tools
  • Experience of ISO9001 and 13485 would be advantageous
  • GDPR and Data Security experience

About Crux

We are a global design consultancy that takes pride in our outstanding work and a warm and supportive workplace environment. Working as a trusted partner to medical companies and leading FMCG brands, our projects deliver a vast array of products to global markets. Collaboration between people in all areas of our business is key to our success, so open and friendly communication is encouraged at all levels.

Interested? Please email your CV and covering letter to careers@cruxproductdesign.com and quote “Data Analyst” in the subject header.

Senior Mechanical Engineer

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We’re on the lookout for a talented Senior Mechanical Engineer to join our team.  If you’re interested in working on multidisciplinary design projects that tackle some of the toughest briefs in the medical and consumer goods sectors, then we want to hear from you!

As a Senior Mechanical Engineer at Crux, you will demonstrate areas of deep specialism and take a lead in the development of Crux’s capabilities and operating processes. You will be expected to demonstrate excellence in analytical, creative and experimental skills to supervise and deliver project work to our high-profile clients.

Check our what our Mechanical Engineering team is all about: https://vimeo.com/659672034/d9a2333439

We’re looking for...

  • A first-class or high 2:1 degree in mechanical engineering (or closely-related discipline)
  • Demonstrable achievements in engineering analysis and detailed design
  • Someone creative who enjoys concept generation
  • A passion for excellence in written and verbal communication
  • Technical leadership ambition and a desire to develop others
  • Ability to work cooperatively and dependably as part of a team
  • Uncompromising attention to detail

About Crux...

We are a dynamic engineering and product development consultancy that takes pride in our outstanding work and a warm and supportive workplace environment. Working as a trusted partner to high-profile pharmaceutical companies and household brand names, our projects deliver a vast array of products to global markets.  Collaboration between people in all areas of our business is key to our success, so open and friendly multi-way communication is encouraged at all levels. We also believe that a strong community is key to effective communication and happy employees, so we organise regular team social events.

We offer our team exciting career development opportunities and the chance to see your ideas come to life in an environment that only a rapidly growing, innovative and dynamic business can provide.

Interested? Email your CV and covering letter to careers@cruxproductdesign.com and title your correspondence 'Senior Mechanical Engineer', thank you

Simulation & Analytics Engineers (all levels) – Applied Sciences Team

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Computational Simulation & Analytics

We’re on the lookout for exceptionally talented individuals with a relevant engineering degree (mechanical, aerospace, materials) or similar (applied physics, data science, maths etc.).

This role is a unique opportunity to help change the face of engineering within the medical devices & pharmaceutical industry. Crux are world-leaders in simulating both medical devices and the human bodies they interact with. We use a mix of physics-based models and machine learning techniques to design and improve novel technologies. The role also involves test rig design and lab experiments for those who like a mix of computer-based modelling and hands-on experimentation.

Check out what our Applied Sciences team is all about: https://vimeo.com/757176589/9aea35fe02

Skills we’re looking for...

  • 1st or 2:1 degree in a relevant subject
  • Strong understanding of engineering & design (including maths and physics)
  • Experience in computational modelling such as FEA or CFD
  • Coding (particularly Python and MATLAB)
  • Proficient in CAD
  • Knowledge of engineering materials
  • Experimental and/or prototyping skills
  • Appetite for solving difficult and unusual problems
  • Ability to work within multiple cross-disciplinary teams and be client facing

About Crux...

Crux is an innovative and dynamic engineering and product development consultancy, taking pride in its outstanding work and a warm and supportive workplace environment. Our projects are truly world-reaching, working as trusted partners to pharmaceutical companies and household brand names to deliver products to global markets. Collaboration between people in all areas of our business is key to our success, so open and friendly multi-way communication is encouraged at all levels.

Why you’ll love working here:

You’ll be working with a family of high performing expert engineers. Our strong community is built upon effective communication and happy employees, collaboration in project work and regular social events are the norm.

If you’re interested in working on multidisciplinary design projects, tackling some of the toughest briefs in the medical and consumer goods sectors then we want to hear from you.

Interested? Email your CV and covering letter to careers@cruxproductdesign.com and add ‘Simulation & Analytics Engineers’ as the email subject.

Mechanical Engineers (all levels)

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We’re on the lookout for exceptionally talented individuals with high marks in a relevant engineering degree (mechanical, aerospace or similar). Crux are world-leaders in the design, simulation and analysis of medical devices and consumer products. Our engineering roles will give you the opportunity to make a tangible difference to people’s lives as well as rapidly expand your skills and experience on a range of real-world projects. Crux Mechanical Engineers complement design with prototyping, and analysis with hands-on verification testing.

Check out what our Mechanical Engineering team is all about: https://vimeo.com/659672034/d9a2333439

What we’re looking for...

  • 1st or 2:1 degree in a relevant subject
  • A genuine, demonstrated enthusiasm for engineering
  • Strong mathematical skills and ability to apply “first principles” to problems
  • Knowledge of engineering materials
  • Hands-on experimental and/or prototyping skills
  • Meticulous attention to technical and written detail
  • Ability to build relationships and work with teams and clients

About Crux...

Crux is a dynamic and successful engineering consultancy that takes pride in its outstanding work and a warm and supportive workplace environment. Working as a trusted partner to pharmaceutical companies and household brand names, our projects deliver a vast array of products to global markets. Collaboration between people in all areas of our business is key to our success, so open and friendly multi-way communication is encouraged at all levels.

Why you’ll love working here:

You’ll be working within a family of high performing expert engineers. Our strong community is built upon effective communication and happy employees, collaboration in project work and regular social events are the norm.

If you’re interested in working on multidisciplinary design projects, tackling some of the toughest briefs in the medical and consumer goods sectors then we want to hear from you.

Interested? Email your CV and covering letter to careers@cruxproductdesign.com and add ‘Mechanical Engineers’ as the email subject.

Senior Human Factors Engineer

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We are looking for an enthusiastic and experienced Senior Human Factors Engineer to join our growing team. Being part of the Human Factors and Usability team, you will be leading a range of exciting projects across all phases of development, involving activities such as Human Factors studies, use-related risk management and building up a regulatory compliant HFE file. You will be working with both global medical clients and internal project teams on developing safe and usable medical devices, ensuring that user needs are considered early and continuously throughout the design process. As a senior member of the team, you are seen as a usability expert by peers and clients and will utilise your in-depth understanding of Human Factors principles, user needs and regulatory frameworks to independently generate high quality deliverables. You will serve as a role model in the team, supporting others in their work and development as well as seeking out new capability opportunities for yourself and the team to master.

Core skills & experience (required)

  • 1st or 2:1 in a relevant degree
  • Industry experience in medical device development
  • Experience in planning, running and reporting on formative and summative studies
  • In-depth understanding of Human Factors regulatory framework (IEC 62366, ANSI/AAMI HE75 and FDA guidance) and expectations for medical device development
  • Skilled in moderating user research and putting participants at ease
  • Experience in evaluating and improving designs based on sound usability understanding
  • A proven ability to analyse and synthetise data and distil it into meaningful design recommendations
  • Great attention to detail and strong report writing skills
  • Excellent presentation and interpersonal communication skills
  • Exceptional planning and organisational skills
  • Ability to work cooperatively and dependably as part of a team or independently
  • Flexible and accommodating work ethic

The following are desirable but not essential skills:

  • Consultancy industry experience
  • Industry experience in the development of digital health, digital therapeutics, SaMD solutions

About Crux...

We are a dynamic engineering and product development consultancy that takes pride in our outstanding work and a warm and supportive workplace environment. Working as a trusted partner to pharmaceutical companies and household brand names, our projects deliver a vast array of products to global markets.  Collaboration between people in all areas of our business is key to our success, so open and friendly multi-way communication is encouraged at all levels. We also believe that a strong community is key to effective communication and happy employees, so we organise regular team social events.

Interested? ​​Please send your CV and a cover letter to careers@cruxproductdesign.com, with "Senior Human Factors Engineer" in the subject header, explaining how you meet the requirements listed above and why you think you'd be a good fit for the role. If you have a portfolio available, we would love to see that too.

IT / Operations Manager

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Crux Product Design is an ambitious, growing consultancy in Bristol looking for an experienced candidate to join the Operations and Quality team as our IT & Operations Manager to support our technical and buildings infrastructure and software. Working closely with our Digital Support Technician and third-party IT provider, this is an important role for ensuring our diverse teams have everything they need to deliver best in class consultancy services for our customers.

We are looking for someone who has a passion for technology, a friendly, approachable manner who is always willing to go the extra mile to support the team.  You must be a self-starter who is able to multi-task, maintaining our existing systems and processes whilst driving continuous improvement to solve new and existing business problems. 

Principal responsibilities...

  • Proactive maintenance and support for all of Crux’s IT hardware and buildings infrastructure
  • Support and user administration for Crux’s key software library (eg Abaqus, SolidWorks, Windchill, Creo, CETOL, Atlassian Suite, SAP ByDesign)
  • Proactively monitor and analyse software licence usage
  • Review and renew software subscriptions and associated maintenance
  • Review latest technology and enhancements for software and hardware to ensure best fit and value for money for the business, alongside future proofing
  • Compile and present business cases for proposed IT and infrastructure changes to senior management
  • Conduct onboarding/offboarding activities, internal training sessions and organise third party training
  • Monitor and support the management of our third-party IT provider, reviewing and escalating tickets to them as necessary
  • Update and review IT related SOPs, business continuity plans and other documentation to ensure full compliance with our customers’ requests and our Quality Management System (ISO9001 & ISO13485)
  • Compile information and report against business objectives (OKRs)
  • Liaison and management of software, buildings and infrastructure suppliers

What we're looking for...

  • You will possess the right to work in the UK
  • Experienced in IT infrastructure and software support, either within a third-party support company or in a dedicated role and IT team
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
  • Experience of O365 administration (Office, Teams including phone, OneDrive, Sharepoint)
  • Knowledge of, monitoring and maintaining Microsoft Azure solutions, including Compute, Storage, Network and Security, Microsoft 365, InTune
  • Advanced knowledge of DNS, DHCP, and Windows Authentication
  • Knowledge of network protocols such as: DNS, SMTP, SNMP, SFTP
  • Knowledge of Network and TCP/IP routing
  • Experience with Cisco network equipment: routing, switching, and firewalls
  • Working knowledge of VPN connectivity and trouble shooting
  • Experience with Azure AD, Active Directory
  • Experience of CyberEssentials and CyberEssentials Plus
  • GDPR and Data Security experience
  • Excellent written and verbal communication skills
  • Strong background in customer service and supplier management
  • Professional, calm and friendly manner
  • Good management skills and excellent at working under pressure
  • Highly experienced using Microsoft applications, Excel, Word, PowerPoint, Outlook and Teams

Desirable, but not essential...

  • Experience in our key software would be advantageous (eg Abaqus, SolidWorks, Windchill, Creo, CETOL, Atlassian Suite, SAP ByDesign)
  • Understanding and experience of ISO27001
  • Experience in Application Lifecycle Management (ALM) tools
  • Experience in SaaS
  • Experience or interest in medical device development, simulation, AI or machine learning

About Crux...
We are a global design consultancy that takes pride in our outstanding work and a warm and supportive workplace environment. Working as a trusted partner to medical, pharma companies and leading FMCG brands, our projects deliver a vast array of products to global markets. Collaboration between people in all areas of our business is key to our success, so open and friendly communication is encouraged at all levels

Interested? Email your CV and covering letter to careers@cruxproductdesign.com, please title your correspondence "IT and Operations Manager"

For our privacy notice please see the following link: Crux Product Design privacy notice

If you are an agency please do not send us unsolicited CVs.